30 Day Money Back Guarantee

If you decide you no longer want your items or you have bought the wrong items you can return them to us within 30 days, as long as they are fit for resale (in their original condition and packaging and with all component parts). Please be aware that we will not refund your postage costs, as there is no error on our part.

Certain items are excluded from the guarantee. These include goods that are made to measure, cut or altered to meet your requirements. The reason for this is that for these customised items it becomes very difficult for us to resell that item without incurring a financial loss

Please note: we take no responsibility for items that are lost or damaged on their way back to us. We advise customers to package their items carefully and to use at least a second class recorded service.

We also offer a courier pick up service, however this will incur a charge. For more information call us on 01932 355 221.

Conditions:

  • You must contact us prior to the return of the items and obtain prior consent from us and obtain a returns number
  • Returns must be made within 30 days of the date of delivery
  • Items must be returned in their original condition and packaging with all components.
  • You must follow any specific instructions that we advise
  • Exclusions apply – see above about custom items
  • Items must be returned adequately packed and dispatched postage paid to

Returns Department

Bright Green Technology Limited

Unit 3 Oyster Park

109 Chertsey Road

Byfleet

Surrey

KT14 7AX